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Return-Refund Policy

08/07/2025

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN CONDITIONS

GENERAL:

  1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
  2. Buyers are subject to Law No. 6502 on Consumer Protection and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) provisions and other laws in force regarding the sale and delivery of the product they purchased.
  3. Product shipping costs, namely cargo fees, shall be paid by the buyers.
  4. Each purchased product shall be delivered to the person and/or organization at the address indicated by the buyer within a maximum of 30 days legal period. If the product is not delivered within this period, Buyers may terminate the contract.
  5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and with documents such as warranty certificate and user manual, if any.
  6. In case it becomes impossible to sell the purchased product, the seller must notify the buyer of this situation in writing within 3 days from learning about it. The total amount must be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT PRICE IS NOT PAID:

  1. If the Buyer does not pay for the purchased product or cancels it in bank records, the Seller’s obligation to deliver the product shall terminate.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:

  1. If, after the product is delivered, it is determined that the credit card with which the buyer made payment was used unlawfully by unauthorized persons and the product price is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contract product to the SELLER within 3 days with shipping costs belonging to the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEABLE REASONS:

  1. If force majeure circumstances that the Seller cannot foresee occur and the product cannot be delivered on time, the situation shall be notified to the Buyer. The Buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order; if payment was made in cash, this fee shall be paid to them in cash within 14 days from cancellation. If the Buyer made payment by credit card and cancels, the product price shall be refunded to the bank within 14 days from this cancellation, but the bank may transfer it to the buyer’s account within 2-3 weeks.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:

  1. The Buyer shall inspect the contracted goods/services before taking delivery; they shall not accept damaged and defective goods/services such as dented, broken, torn packaging, etc. from the cargo company. The delivered goods/services shall be deemed undamaged and intact. The BUYER must carefully protect the goods/services after delivery. If the right of withdrawal is to be exercised, the goods/services must not be used. The Invoice must also be returned with the product.

RIGHT OF WITHDRAWAL:

  1. The BUYER may exercise the right to withdraw from the contract by rejecting the goods without any legal and penal liability and without showing any reason within 14 (fourteen) days from the delivery date of the purchased product to themselves or the person/organization at the address they indicated, provided that they notify the SELLER through the contact information below.
  2. SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:

COMPANY NAME/TITLE: CNM AUTO PARTS OTOMOTİV LİMİTED ŞİRKETİ
ADDRESS: DUDULLU OSB MAH. 3 CAD. SARACOĞLU IS MERKEZI NO: 5 İÇ KAPI NO: 78 ÜMRANİYE/ İSTANBUL
EMAIL: info@cnmautoparts.com
TEL: 05324518673
FAX: —

PERIOD OF RIGHT OF WITHDRAWAL:

  1. If the Buyer purchased a service, this 14-day period begins from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer’s consent before the expiration of the right of withdrawal period.
  2. Costs arising from the exercise of the right of withdrawal belong to the SELLER.
  3. To exercise the right of withdrawal, written notification must be given to the SELLER by registered mail with acknowledgment of receipt, fax or email within 14 (fourteen) days, and the product must not have been used within the framework of the “Products for Which the Right of Withdrawal Cannot be Exercised” provisions regulated in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

  1. Invoice of the product delivered to the 3rd party or BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns issued in the name of corporations will not be completed if a RETURN INVOICE is not issued.)
  2. Return form, The products to be returned must be delivered complete and undamaged with their box, packaging, and standard accessories if any.

RETURN CONDITIONS:

  1. The SELLER is obliged to return the total price and documents that put the BUYER under debt to the BUYER within a maximum of 10 days from the withdrawal notification reaching them and to return the goods within 20 days.
  2. If there is a decrease in the value of the goods or return becomes impossible due to a reason arising from the BUYER’s fault, the BUYER is obliged to compensate the SELLER’s damages in proportion to their fault. However, the BUYER is not responsible for changes and deteriorations occurring due to proper use of the goods or product within the right of withdrawal period.
  3. If the campaign limit amount falls below due to the exercise of the right of withdrawal, the discount amount benefited within the scope of the campaign shall be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

  1. Products prepared at the BUYER’s request or clearly in line with their personal needs and not suitable for return, underwear bottom parts, swimsuit and bikini bottoms, makeup materials, single-use products, goods that are in danger of spoiling quickly or are likely to expire, products whose return is not appropriate for health and hygiene purposes if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodicals such as newspapers and magazines except those provided within the scope of subscription agreements, services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER, their return is not possible according to the Regulation. Furthermore, the exercise of the right of withdrawal regarding services whose performance has begun with the consumer’s consent before the expiration of the right of withdrawal period is also not possible according to the Regulation.
  2. For cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untried, undamaged and unused.

DEFAULT SITUATION AND LEGAL CONSEQUENCES

  1. The BUYER accepts, declares and undertakes that in case of making payment transactions by credit card and falling into default, they will pay interest within the framework of the credit card agreement between the cardholder bank and will be responsible to the bank. In this case, the relevant bank may resort to legal remedies; may demand the expenses incurred and attorney’s fees from the BUYER, and in any case, if the BUYER falls into default due to their debt, the BUYER accepts that they will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

  1. By making a Bank Transfer or EFT (Electronic Fund Transfer), you can make payment to any of our CNM AUTO PARTS OTOMOTİV LİMİTED ŞİRKETİ Qnb Finans Bakırköy branch TR48 0011 1000 0000 0122 2441 85 bank accounts (TL).
  2. With your credit cards through our website, you can benefit from online single payment or online installment options for all types of credit cards. In your online payments, the amount will be charged from your credit card at the end of your order.

DISTANCE SALES CONTRACT

1. PARTIES

This Agreement has been signed between the parties below within the framework of the terms and conditions specified below.

BUYER: NAME-SURNAME: ADDRESS:

SELLER: NAME-SURNAME: CNM AUTO PARTS OTOMOTİV LİMİTED ŞİRKETİ
ADDRESS: DUDULLU OSB MAH. 3 CAD. NO: 5 İÇ KAPI NO: 78 ÜMRANİYE/ İSTANBUL

By accepting this agreement, the BUYER accepts in advance that if they confirm the order subject to the contract, they will be under the obligation to pay the order price and any additional fees specified such as cargo fee and tax, and that they have been informed about this.

2. DEFINITIONS

In the application and interpretation of this agreement, the terms written below shall express the written explanations opposite them.

  • MINISTER: Minister of Customs and Trade
  • MINISTRY: Ministry of Customs and Trade
  • LAW: Law No. 6502 on Consumer Protection
  • REGULATION: Distance Contracts Regulation
  • SERVICE: Any kind of consumer transaction made or committed to be made in return for a fee or benefit, other than providing goods
  • SELLER: Company that offers goods to the consumer within the scope of commercial or professional activities or acts on behalf of or for the account of the one offering goods
  • BUYER: Real or legal person who acquires, uses or benefits from a good or service for non-commercial or professional purposes
  • SITE: Internet site belonging to the SELLER
  • ORDER GIVER: Real or legal person who requests a good or service through the internet site belonging to the SELLER
  • PARTIES: SELLER and BUYER
  • CONTRACT: This contract concluded between the SELLER and BUYER
  • GOODS: Movable property subject to shopping and intangible goods such as software, sound, image and similar prepared for use in electronic environment

3. SUBJECT

This Agreement regulates the rights and obligations of the parties in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts regarding the sale and delivery of the product whose specifications and sales price are specified below, ordered electronically by the BUYER through the internet site belonging to the SELLER.

Listed and advertised prices on the site are sales prices. Advertised prices and promises are valid until updated and changed. Prices advertised for a period are valid until the end of the specified period.

4. SELLER INFORMATION

Title: CNM AUTO PARTS OTOMOTİV LİMİTED ŞİRKETİ
Address: DUDULLU OSB MAH. 3 CAD. SARACOĞLU IS MERKEZI NO: 5 İÇ KAPI NO: 78 ÜMRANİYE/ İSTANBUL
Phone: 0532 451 86 73
Fax:
Email: info@cnmautoparts.com

5. BUYER INFORMATION

Person to be delivered to:
Delivery Address:
Phone:
Email/username:

6. ORDER GIVER INFORMATION

Name/Surname/Title:
Address:
Phone:
Email/username:

7. CONTRACT SUBJECT PRODUCT/PRODUCTS INFORMATION

7.1. The basic features (type, quantity, brand/model, color, quantity) of the Goods/Product/Products/Service are published on the internet site belonging to the SELLER. If a campaign has been organized by the seller, you can examine the basic features of the relevant product during the campaign period. Valid until the campaign date.

7.2. Prices

Listed and advertised prices on the site are sales prices. Advertised prices and promises are valid until updated and changed. Prices advertised for a period are valid until the end of the specified period.

7.3. Taxes and Payments

The sales price of the contracted goods or services including all taxes is shown below.

Product DescriptionQuantityUnit PriceSubtotal (VAT Included)
Product 11100.00 TL100.00 TL
Cargo Amount:20.00 TL
Total:120.00 TL

8. INVOICE INFORMATION

Name/Surname/Title:
Address:
Phone:
Email/username:
Invoice delivery: The invoice will be delivered to the invoice address together with the order during order delivery.

9. GENERAL PROVISIONS

9.1. Information and Acceptance
The BUYER accepts, declares and undertakes that they have read and become informed about the basic specifications of the contract product, sales price and payment method, and preliminary information about delivery on the internet site belonging to the SELLER, and have given the necessary confirmation electronically.

9.2. Delivery Period
Each contract product shall be delivered within the period specified in the preliminary information section on the internet site, depending on the distance of the BUYER’s place of residence, not to exceed the 30-day legal period.

10. RIGHT OF WITHDRAWAL

In case the distance contract concerns the sale of goods, the BUYER may exercise the right to withdraw from the contract by rejecting the goods without showing any reason within 14 days from the delivery date of the product to themselves or the person/organization at the address they indicated, provided that they notify the SELLER.

11. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

Products prepared at the BUYER’s request or clearly in line with their personal needs, underwear bottom parts, makeup materials, single-use products, etc. are outside the scope of the right of withdrawal.

12. DEFAULT SITUATION AND LEGAL CONSEQUENCES

The BUYER accepts, declares and undertakes that in case of making payment transactions by credit card and falling into default, they will pay interest within the framework of the credit card agreement between the cardholder bank and will be responsible to the bank.

13. COMPETENT COURT

Complaints and objections regarding disputes arising from this contract shall be made to the consumer problems arbitration committee or consumer court in the place where the consumer’s residence is located or where the consumer transaction was made.

14. EFFECTIVENESS

When the BUYER makes payment for the order placed through the Site, they are deemed to have accepted all terms of this contract.